Job Description

About Animal Advocate Pet Hospital

Animal Advocate Pet Hospital is a leading locally owned, community-focused small animal hospital in Chicago’s West Loop. We pride ourselves on delivering collaborative, compassionate, and high-quality care for pets and their families. 

The Opportunity

We’re seeking a Veterinary Hospital Assistant who excels at communication, organization and compassionate care. This part-time role is perfect for someone who thrives in a fast-paced, team-based environment. You’ll be the vital connection between clients, veterinarians, and our medical team, ensuring every visit reflects our commitment to proactive, personalized and stress-free care. You’ll triage client calls, schedule appointments, handle prescription requests, assist with exams and treatments as needed, and ensure each pet and client receives an outstanding experience. 

Please note: This role focuses approximately 75% on client communication and phone support, with the remaining 25% involving hands-on support for our hospital team and patients as needed.

Key Responsibilities

• Serve as the veterinarian’s extra eyes, ears, and hands—always advocating for each pet’s best interest
• Manage client communication: appointment scheduling, prescription requests, education, and follow-ups
• Communicate with warmth and professionalism to support client understanding and trust
• Educate clients on treatment plans, follow-ups, and wellness care
• Collaborate across hospital departments, fostering a positive and solutions-driven team culture
• Accurately charge clients for services rendered and products dispensed
• Maintain safety and cleanliness using fear-free and low-stress handling techniques
• Participate in ongoing professional development and contribute to hospital performance goals

Competencies Required for Success

• Client Focus: Anticipate and meets client needs with empathy and clear communication
• Active Listening: Listen attentively, gathers details and provides accurate information
• Priority Setting: Organize workload efficiently in a fast-paced environment 
• Action Oriented: Take initiative to complete tasks efficiently and effectively 
• Composure: Remain calm and professional under pressure and during emotional situations
• Deliver Consistently: Follow through on responsibilities and maintains a high standard of care
• Create Collaboration: Promote teamwork and positive relationships across the hospital
• Functional/Technical Skills: Demonstrate proficiency in animal handling, medical support and EMR systems
• Integrity/Trust: Maintain confidentiality and professionalism at all times

Qualifications

Required:

• 2+ years of experience in a small-animal veterinary hospital or clinic
• Strong verbal and written communication skills
• Proficiency with scheduling software and electronic medical records
• Confidence handling pets safely, confidently and compassionately
• Commitment to continuous growth and professional development
• Flexibility to work evenings or weekends as needed

Preferred:

• Ability to remain calm and positive under stress
• Physical ability to lift up to 50 lbs., stand or move throughout the shift
• Comfort around anesthesia, radiology, and medication environments

Why You’ll Love Working Here

At Animal Advocate Pet Hospital, you’ll find more than a job—you’ll find a community that values your voice, growth, and contribution.

We offer:

• Paid time off
• A collaborative, supportive team environment
• Mentorship and growth opportunities
• Meaningful work that directly improves pet health and client relationships

Additional Information

• We are a drug-free, smoke-free, equal opportunity employer
• Federal, state, and company policies strictly prohibit discrimination on the basis of age, color, race, religion, sex, disability, or national origin

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Job Tags

Part time, Shift work, Weekend work, Afternoon shift,

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