Job Description

We're looking for a customer-focused director of rooms to oversee the hotel's daily operations for the front office and housekeeping divisions. You must be an exceptional leader and have experience managing staff, solving problems for clients, and making sure that our customers have a 5-star experience. Our ideal applicant is passionate about delivering top-notch customer service while ensuring compliance with hotel expenses and quality requirements, so we remain profitable. We need a supervisor with at least three years of experience, preferably in the front desk or housekeeping department of a hotel. If this seems like an exciting new opportunity to you, apply right away!

• You will be the hotel Hilton brand champion

$90,000 - $110,000 yearly

• Educate and familiarize new hires with the policies and protocols of the hotel
• Create comprehensive long-term strategies for the division to meet the company's objectives and keep the hotel profitable
• Monitor staff performance utilizing indicators like quality of work, productivity, customer satisfaction, and absenteeism
• Ensure that all customers are provided timely attention to their requirements or needs from department staff
• Oversee the daily operations and staff of housekeeping and front office departments

• This position requires a high school diploma or GED
• Must have experience in guest services or hospitality industry
• Proven customer service experience as a manager; strong guest-focused mentality
• Must have 3 or more years of experience in a supervisory role in the housekeeping department, front desk, or guest services
• Must possess excellent leadership, organizing, and customer service skills

Located on the coastline of Hilo Bay, the Grand Naniloa Hilo, a DoubleTree by Hilton, is 30 miles from Hawaii Volcanoes National Park. All rooms have free WiFi.

Guest rooms offer garden, ocean, or harbor views of Hilo Bay, Hamakua Coast, or Hilo Harbor. Each room is equipped with a flat-screen TV and a refrigerator, and bathrooms are finished with German limestone. Suites boast a kitchenette.

The Grand Naniloa Hilo, a DoubleTree by Hilton, features an outdoor swimming pool and a sundeck. The Naniloa Golf Course, located within the hotel grounds and adjacent to the Grand Naniloa Hotel, offers a free round of golf daily to guests.

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